A global leader in interactive white boards and related software needed to make across-the-board improvements when providing aftermarket spare parts. The new methodology had to support a valued dealer and distributor network as well as the transient user community. Just as importantly, it had to address a host of operational deficiencies to usher in improvements including:
- Reduced administrative tasks and manual order processes
- Enhanced customer experience, faster turnaround, and reduced backorders
- Modernized ecommerce with integrated taxation and global currency compliance
- Lower freight charges for international orders
- Accurate program reporting and reliable forecasting
The Gilmore Global result
Gilmore Global leveraged its best-in-class ecommerce and revenue management platforms when assuming full ownership of the customer’s global warehousing and aftermarket parts fulfillment. By processing thousands of monthly transactions, we removed the administrative burden for the client and significantly reduced program costs. Our online shopping environment now respects buyers’ currency preferences and ensures global sales tax compliance. Additional gains included significant reductions in lead times and backorders through enhanced supply chain planning. Regional fulfillment centres have reduced shipping costs, the customer experience is markedly improved, while new program reporting has led to accurate forecasting for inventory replenishment.
Comment from the client
“We were seeking a partner to manage our part sales business who could meet key requirements of handling credit card orders, providing an ecommerce portal, and having an avenue for the various user groups to purchase parts. Gilmore Global provided the complete solution and have executed extremely well. Their team has consistently provided superior customer service for our end customers and delivered excellent reporting and management to us.”
— Manager, Planning and Forecasting
