A highly accomplished organizational consulting firm needed to standardize its print and fulfillment services to better support its global customer base and internal user community. The new methodology would need to address a number of operational deficiencies with state-of-the-art functionality that would:

• Remove the need for in-house print facilities and warehousing
• Reduce infrastructure obsolescence
• Provide detailed reporting on all spending
• Improve ordering process for end users; add digital delivery option
• Improve time to market
• Standardize global order requirements
• Improve payment processing methodologies and tax management
• Reduce overall program costs

The Gilmore Global Solution

In close consultation with the client, Gilmore Global customized an application that began with standardized pricing for all print requirements, giving the organization an efficient method to predict program spend. Transition to our application was complete within 60 days with no interruption to service. Key outcomes included:

• Overall cost reduction of more than 30%
• Total removal of obsolescence issues along with the need for warehousing
• Detailed program reporting through a customer dashboard
• A best-in-class global ecommerce environment with international tax compliance
• Improved lead times: most orders fulfilled within 24 hours
• Standardized quality and global pricing

Comment from the customer

“Our commercial product catalog consists of 240+ products and the training department printing was similar in size. It was quite a large undertaking but Gilmore was able to execute and manage the transition without interruption to our customers. They are completely on top of the details and everything transitioned with barely a ripple.”

— Senior Content Publishing Manager