One of the world’s leading real estate companies required an enterprise-level eLearning solution to support its global network of corporate-owned, franchise, and independent real estate firms. The new system had to support a diverse broker and agent user community, address operational deficiencies and gaps, and integrate seamlessly with its complex network ecosystem.
The company sought a solution that could deliver substantial improvements in areas including:
- Personalized learning and coaching experiences
- Faster broker/agent onboarding
- Detailed reporting on users, including knowledge and training gaps
- Responsiveness across mobile and other devices
- Webinar and instructor-led training registration
- Access and on-demand training on a single platform, in any format
- Ability to curate the online content made available to teams
- Language support for new, emerging global markets
- Flexible dashboard views based on user permissions
- Ecommerce and ROI capabilities via creation of a successful partner program
- Across-the-board cost reductions
The Gilmore Global solution
After transitioning all systems to Gilmore Global platforms within 100 days, we provided an efficient method for the company to predict program spend and add value with functionality such as tiered learning pricing based on course completions.
Additional key outcomes from the new learning experience platform included:
- Overall cost reduction of more than 25%
- Personalized learning paths with custom grading rubrics
- Video-based coaching for efficient performance reviews
- Program reporting through a customer dashboard
- Cross-platform and branded mobile apps
- Zoom Integration to support webinar/ instructor-led registration
- Aggregate online/offline learning in a single platform
- New ecommerce capability for learning content sales and distribution
- New languages added to support global footprint
- Direct integration with Salesforce community for behaviour-based triggers to immediately deliver micro-learning content to mobile phones
