One of the world’s fastest-growing skin care providers had a good problem on its hands: How to support global training for a rapidly expanding collection of corporate sales teams, salon and spa employees, and independent professionals.
Simply put, the provider needed a scalable online ordering platform that could offer a broad array of professional services, including web-to-print delivery, digital content delivery, procurement of training/swag items, inventory management, and fulfillment of products orders around the globe. The platform also needed to support multiple languages and offer flexible payment options.
The Gilmore Global Solution
We worked closely with the customer to map out and install a global print-on-demand solution with our integrated supply chain using Gilmore Global’s comprehensive suite of automated technologies.
The resulting online ordering system gave the customer a centralized platform for print-on-demand training materials, digital content delivery, and fulfillment of 100+ training accessories. Within 30 days we migrated existing systems to the platform and automated all of the customer’s global processes. Key outcomes of the installation and ancillary professional services included:
- 25% reduction in print-on-demand production and fulfillment costs
- 60% reduction in global shipping costs
- Centralized network architecture that manages order processing, content production, fulfillment, and billing around the globe
- Real-time inventory and order management reporting through an online dashboard
- A highly secure global warehousing network for product inventory
- Additional language supports that expand the customer’s global footprint
- Automated training collateral revisions from initial release through the full lifecycle
- Dynamic and personalized views of content based on user and group permissions with advanced security
